Bluebonnet Chrysler Dodge
Dealer 2-Year Rating |
Dealer Reviews
Unprofessional clowns running a 3 ring circus
We purchased a new 2018 Ram 5500 cab and chassis from BlueBonnet Dodge about 6 weeks ago and our experience through the whole process was less than enjoyable to say the least. We were always told they would call us back shortly and days would go by before we heard anything we would end up having to call them to get the status of securing the truck. Then securing the loan the same thing, and then even after we had to keep bugging them to finalize the deal with all the paperwork, then once the paperwork finally arrived of course it wasn't correct and had to be amended. Finally weeks later the truck was ready for pickup and I flew from Phoenix, AZ to San Antonio, TX to pick up the truck and drive it back. At the last minute Steve changes plans and tells us that he can't meet us to pick up the truck and will hide the keys somewhere for us find them so we can pick the truck up ourselves. He couldn't even take 15-30 mins out of his schedule to meet and greet and shake our hand on the deal and wish us the best with our new truck purchase of $70,000. Though he made his commission off the deal. When driving the truck back to AZ we realized the back slider glass window had an air leak causes an annoying whistling noise in the cab the whole way home. Then the cruise control decides to stop working and will only work when it wants to, next the rear parking sensor on the passenger side just start alarming for no reason everytime in reverse. Then the 12 volt phone charger in the front of the cab stop working all together, all which are now our problem and require us to take the truck into only a commercial dealership for repairs and told they need the truck for a week to fix everything. Meanwhile this is a work truck that has to be on the road to make money every month to afford the monthly payment and commercial insurance required. Lastly the temporary registration tag runs out on Christmas day and we have not received a permanent plate from AZ motor vehicles, so we call local motor vehicle office and were told they never even received any paperwork regarding the vehicle and that we need to contact the dealership. Today I called Steve to inform him and he tells me that he will call me back in 20 mins, about 2hrs later I call the dealership and was told Krystan was busy and would have to call me back, after insisting on talking to him I was transferred to Krystan and explained the situation and was told the lady that handles titles was out of the office and he would have to get back to me, I said fine but I needed a new temporary plate so I can drive the vehicle, he replied no problem I will email one over to you today, perfect!!! 5pm today we still have not received a temporary plate by email and I received a text message from Steve telling me that they were working on it but still waiting on the title lady which lead me to write this review about my unbelievable experience of the very poor customer service I have received and the far worst of any car dealership experience I have ever had over the last 30 yrs. Do yourself the favor and save yourself the aggravation and time wasted and find another dealership that will treat you better then BlueBonnet Dodge ever will or knows how.
I would not recommend this dealer.
Worst experience of a lifetime. Run away from these crooks.
This is absolutely the worst dealer I have ever done business with in my 66 years of buying new vehicles. I have had issues with my faulty brakes since I drove my new tuck off of their lot. First they said the brakes just needed seated. Now14,000 miles later and couple trips back to the shop and I still have horrible brakes. Not safe to drive. You can her the lose parts in the brake system. I also just got a notice of my third factory recall. The simply to refused to even take the wheels off and examine these faulty brakes. I made a service appointment and they didn't even begin look at my truck until 5 days later. They had it for 11 days an did little more than drive it around the block. These people are flat out shade mechanic crooks. Their smart arse service department manager told me to take my truck to another dealer. Real nice way to stand behind your product! Run, run, run, from these people, There is ZERO service after the sell. I'm filing a lemon law complaint with the State of Texas. I should not have to drive a truck with brakes that are broken and do not function correctly. I've never sen such pure neglect in incompetency coupled with very very poor attitudes. I bought a very expensive lifetime warranty and I can 't even get the most simplest of things repaired.
I would not recommend this dealer.
Service Dept.
Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers are rude and gave me the impression they do not care. Pull in the service drive and nobody comes out to wait on you, go in the service office and your presence is ignored, they give me the impression the customer bothers them! I don’t like this reception so, I will go to another dealership for service and sales.
I would not recommend this dealer.
great folks to work with
I needed a another van. Rodney found what I wanted right away. We discussed other available vehicles, but he didn't burden me with a lot of the "you ought to think about upgrading" hype. He met my needs - fast. The expertise within the Service Department staff has never disappointed me. If you want a massage or something besides popcorn find a high priced outfit with lots of overhead; need a decent vehicle at an affordable price and a friendly staff to maintain it, come here.
I would recommend this dealer.
Great customer service
I had a concern with my invoice and a specific charge that was what I perceived as part of my agreement with the dealership. Jose Soria, the internet sales manager reviewed and addressed my concern with professionalism and kindness and refunded the difference of my dispute. He gained a dedicated customer.
I would recommend this dealer.
Warranty Service
I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they diagnosed the issue. After not receiving a call by 2:30 pm in the afternoon I called only to be told that my vehicle has NOT been even looked at due to their busy schedule. I am being told by my service adviser that making an appointment DOES NOT constitute that my vehicle will be repaired, it just puts me in line! Someone needs to explain this to me! If this is the Dodge Ram service that is expected, I would've purchased a Ford! How does one make an appointment to be put in line...??? Luckily this isn't a restaurant where you make a reservation and left to sit there for a few days waiting to eat!
I would not recommend this dealer.
Best New Car Buying Experience
I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inventory in the state of Texas. I had researched the market in north Texas, Austin, and San Antonio. It is definitely worth my four hours of driving to pick up my dream car. My sales, Jeorge Ramirez, was very friendly and cursterious. When I arrived, he had already pulled out my top two choices for test drives, and further taking me to their offsite storage lot to see their 50+ Pacificas. Once I selected my final choice, there is not much negotiation needed because they had the lowest price. I would definitely recommend new car buyers to contact Mr. Jeorge Ramirez for the most enjoying and rewarding car buying experience. The finance department was another great help. Mr. Thomas Alan was friendly to prepared my paperwork. And, of course, he tried very professionally to sell me the extended warranty, and gap insurance. After I rejected both offers, Mr. Alan continuous with his patienting effort to sell me the synthetic oil change and tire rotation service. I finally touched by his professionalism in sales, and agreed to his third sales offer. BUT, thirty hours after I happily drove my car to my vacation site, buyers remorse kicked in as I found out that Chrysler website offered the same deal that costed 50% less than Mr. Alan's offer. So, my other advise to car buyers is that do NOT agree to buy anything other than the vehicle in the finance office. Just think about that you have spent months on car researching, and hours with your best sales to pick out your dream car, did you give yourself the same amount of time in researching the sales item from the finance office that is not related to signing the contract on the vehicle. My five star rating is mainly based on Jeorge, because I knew that finance office in any dealership will not easily let you walk out without buying something. In my case, I am surprised at the deep markup of 50% more than Chrysler website. I can only blame myself for not doing enough research on the unanticipated sales item from the friendly finance office. At the end, I do truely recommend this dealership, because it just got the best pricing and service....
I would recommend this dealer.
Bait and swicth
First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But due to the error they would reduce that by $1,000. That brought the truck down to 24,500 trade. I did not respond so the next morning I get a call where they reduced the price another $1,000 so now we are at $23,500 trade. I ask, would you trust this outfit or move on. I then get a email from a Baswell that says they have lowered their prices more to give them a call. I picked 4 different pickups out that would work for me with one being the top one. I finally got a call back from the salesman and he came up with a cost of $24,500 TRADE. this pickup is of lessor value and now they want more. The other thing I do go along with is the fact that they add things on and charge you for them when you don't want them. The high light is when they charge you $499 for a spray in box protector and it is already on the window sticker for that price. I caught them doing this twice.
I would not recommend this dealer.
Buying experience
Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have bought three vehicles from Bluebonnet and will go back again.
I would recommend this dealer.
Quick & Easy
Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home with one a couple of hours later. Jeorge R. was great!!! He answered all of my questions. Great service in finance! Matt helped to get me the best rate available... The team responding quickly with the vehicle I wanted... These folks are amazing! This was by far the easiest vehicle purchase process I have ever experienced. I highly recommend buying from Bluebonnet!
I would recommend this dealer.
Best Experience in years
Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendly, professional and cut out all the usual "run around" when purchasing a new vehicle. Best experience I've had in years. Thanks Ollie!
I would recommend this dealer.
great service
micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future,
I would recommend this dealer.
Thank You Jeff!!!
I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wife and I were looking for--I looked it over for a bit and we went inside.to talk. Pricing was very straight-forward and my questions were answered on the spot. He and others took a look at my trade-in to arrive at an extremely fair value for both sides. Saturday morning, my wife and I went back ... she took one look at the Jeep and fell instantly in love with it. We went almost immediately into the paperwork/financing phase of the adventure and in a very short time we were the proud new owners of the Jeep. This is the best car purchase process in our lives (age 60+) and I can only heap praise on Jeff and his professionalism and the staff at Bluebonnet.
I would recommend this dealer.
Typical sales tactics
I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked them via email for an estimated trade-in amount on my truck. Of course they tell me I have to come into the dealership so they can appraise it. This is sales tactic #1, get them into the door. So I drive out there and take a quick look at one of the rams. We have to cross a busy street to do this as a lot of their inventory is located in a different area. So we run across the street, my wife carrying my new born. Look at one of the trucks. Yes I like it, I have already done research prior and have already been to other dealerships. So we run back across the street were I'm now trying to get them to just give me a trade-in amount on my truck. The salesman (Clint Laubacj) comes back and says his manager says they can't give me a trade-in amount unless I test ride one of the trucks first. Sales tactic #2, get them into a new vehicle. Now the truck I'm wanting options wise, is a couple miles down the road in yet another lot they own. So I ride over there with Clint and test ride the new Ram. We get back to the dealership and they are still not giving me a trade-in amount. They write up the numbers to purchase the new truck and want me to initial it. I'm not going to agree to buy your truck unless you give me an amount on my trade-in FIRST! Sales tactic #3, keep the numbers vague and just try to make a deal. So I leave and message them the next day. I told them how much a competing dealership is offering me for my truck. I asked them if they will match it. But I do get a response the next day. Now its sales tactic #4. They look into some kind of system and find out how much I paid for my truck. My truck was a left over model year, and was purchased with a trade-in that the previous dealer really wanted and made a lot of money off of. Because of that I had got a good deal on my current truck. But because of that reason, this dealership now knows how much I have in it. And because of that comes back with a low ball offer. These type of dealerships are the ones you want to look out for. Do your research. Read the reviews. Don't let them screw you over. And walk away when they start playing their typical sales tactics. Read my warning and go elsewhere. There are so many dealerships available and online tools at your disposal. Don't let this dealership take advantage of you.
I would not recommend this dealer.
Horrible service department!
I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and country in for a recall and a warranty repair. At the time the service advisor made it seem that everything was going to be great. They had the vehicle for almost 2 weeks. When I got the vehicle back, it was in worse condition than when I turned it in. They left grease marks all over the back of the DVD screens and on the the leather passenger seat. I guess they wanted me to know they were in the vehicle. Also they did secure the plastic under the front bumper. The driver side was hanging off because they put the clip on the plastic but failed to clip it in the bumper prior to clipping it in the plastic. Also they put a big chip in the paint in the rear bumper. One last thing when I got it back, the remote start system does not work right. It dies every time I put my foot on the brake and push the start button. It makes me wonder what else is wrong with the vehicle since they can't even take care of the little things like wiping off the grease. If you want your vehicle back in worse condition than when you dropped it off, take it here. Another negative is I had to call three days in a row just to talk to the advisor because he would not return my calls. Now I have to go back in to get it fixed and it's a 45 min drive. It's a big inconvenience because the dealership couldn't get it right the first time. Thanks Bluebonnet.
I would not recommend this dealer.
Exceptional Customer Service
Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Finance Manager, there is no words to explain my gratitude towards this young man, he went far and beyond to get a better deal, he is very professional, very friendly, and spectacular finance expert. I will definetely recommend BlueBonnet, I drove from McAllen and chose BlueBonnet because of their professionalism and customer service, something my local dealer does not have.
I would recommend this dealer.
Awful First Used Car Experience
First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of the problems with the truck when he sold it to me. The rest of the staff I have talked to at Bluebonnet have not done anything for me, except put around 100 extra miles on my truck, wasted time, and gas with nothing improving on my truck. I purchased the truck in early May. I have taken the Dodge Ram up to Bluebonnet Chrysler Dodge three times so far in a span of one month. I took the truck to a repair shop, and they told me that the rotors were warped and that's why my brakes sounded horrible. The first time I took it up there, the used car manager said the problem would be fixed and gave me a loaner vehicle. The next morning, I received a call from the used car manager that the loaner vehicle had been purchased, and asked me if I would drive the vehicle up to the dealership to get a new loaner, or they could have someone drive down to me. I offered to drive the loaner up to BB Dodge because I was happy with the dealership for taking care of my truck's problems. In return, the used car manager told me that I would get a year's worth of car washes to The Wash Tub. After returning the loaner, and getting a different loaner, I was on my way back to San Antonio. The used car manager never gave me the car wash voucher, but that was fine, as I really just wanted to fix my truck. I got a call eight days later from the service department, and they stated that there was nothing wrong with the truck (I guess my brakes were just randomly squeaking for no reason?). After this, I drove back up to the dealership, traded out the loaner, and got back in my 2008 Dodge Ram. Before I even made it back to San Antonio, I noticed the brakes were squeaking. I took it into two other repair shops in San Antonio. Both repair shops, once again, stated that the back rotors needed to at least be resurfaced, and possibly be replaced. So I took the truck back up to New Braunfels on the 29th of June, and the used car manager was not there. I talked with the service department, and they could not even locate my name on the system. They had the name as Nicholas Barista in the system as owning the truck. This made there be a long delay in even being able to talk with the service department, because it showed that I wasn't even the owner of the vehicle. I talked with someone else at Bluebonnet since the used car manager was not there. We agreed I would bring the vehicle back when the used car manager got back. When I was back home in Indiana for the 4th of July, I was in contact with Veronica Diaz about my title, because I tried to register the truck in Indiana. I never received a title, because Veronica said my finance manager was supposed to follow up with me and see where I wanted to register my vehicle, in Indiana or Texas. So my title was sitting with Veronica for two months because I never had a follow up that was supposed to happen, and that has made it so I just received my license plate and registration now, two and a half months after the purchase of the truck. Finally, on Saturday June 9th, I took my truck back to the dealership for the third time. I met with the used car manager, and he talked with the service department. Instead of giving me a loaner and actually making an effort to look at the truck, the service department stated that there couldn't be anything wrong with the rotors. They just did a quick fix on it, as the service manager believed it was just dust in the brakes causing the squeaking. So they "fixed" the truck, and on the drive back once again, the brakes sounded worse than they ever have. They still sound like that today. I bought a vehicle from an actual certified dealership instead of a used car dealership so that if I had a problem, I thought it would be taken care of. Bluebonnet dodge, even if it was a random occurrence, made no effort with the customer in this case. I have emailed the general manager of the whole dealership, and never heard a word back. Gave him the whole outline of what happened, and he never tried to alleviate the situation. Worst place I have ever dealt with in my life.
I would not recommend this dealer.
Simply Outstanding!
Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the van. I would definitely recommend this dealer to anyone! Thanks! Mike and Sylvia S.
I would recommend this dealer.
Where's my $700.00 cash that was miss placed.
Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different. I bought the car since I had a standard for 17 years and my body just couldn't handle the shifting anymore. I informed Jose that I was using my car and $700.00 IN CASH as down payment on my car and that I forgot my title and would bring that on Saturday. Long story short, went into finance to start paperwork and the cash was in a bank envelope and placed it on the guys desk. Paid another $92.00 and some change to bring it down to $9,500.00 even. On the way home I noticed there was a problem with the engine as if the car wanted to die. Went back the following Wed. 2-24-16 for Jose to check it out. I had received a call from Jose about the $700.00 in cash. Informed him of what I did and the guy picked up all the paperwork and put it in an envelope. When we met with the main manger, the finance guy and Jose Soria, the finance guy said that I was going to bring the money in that Sat. with the title. Why would I take $700.00 IN CASH HOME, to bring it back????? REALLY? So, buy the head manger, I was told to go home a look in nocks and cranes or between the wall and bed to see if that's were it fell. I told him how could it have fallen at home, when I sat out in the parking lot counting the money. In the mean time, the finance guy didn't talk---HE started --BY YELLING---"YOUR A LIAR!!!!" Very professional dude. Sad thing is, there were FIVE guys standing outside the door listening to all this and the sad thing----- an OLDER LADY who was a CUSTOMER standing there hearing all this. What a SHAME. No many ever found, took me over a week and a half to get my car back, Jose Soria said they sold it, I told him it was against the law to sell a car without the title he said they could. I still have my contract that states I paid the $700.00, the trade in and the $92.00 and change that both ME and the FIANCE GUY SIGNED. To this date, I still don't have the $700.00 that was missed placed, they wanted me to give them another $700.00 or have it placed on my payment and during this WHOLE time, where is my CAR. AS stated, I finally got that back, still waiting for the $700.00. I will be seeking legal counsel in this matter to try and get the $700.00 in cash back that was misplaced. Good NEWS: I forgot to place a stamp on the envelope, so I THANK God, I got the title back. So bye- bye to part of that money that was my income tax check. Now I own a NISSIAN 2016, a Nissan as I wanted at first, couldn't put the $700.00 cash down like I would have like to since they STILL haven't found it, BUT NISSIANS RULE. As for the 2013 PRE.-CERT ford fiesta good and ready to go??? Yeah, it stood up to the FORD name. I was almost a FOUND ON ROAD DEAD when it almost staled on me going home from work in Austin.
I would not recommend this dealer.
great dealership
I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you.
I would recommend this dealer.