Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesperson and Service Department

By Suzy on 10/14/2019 at 1:13 PM. Helped by Andrew in Sales & Savanah and Elizabeth in Service.

I purchased my vehicle from North Park Subaru Dominion earlier this year, I worked with Andrew in Sales. It was a great experience. I had service done on my vehicle at 6 months and everyone in service was very great as well. I worked with Savanah and Elizabeth for the most part.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By pwahrer on 9/23/2019 at 12:53 PM. Helped by Brandon Ryzenga.

As usual, outstanding customer service and quick turn around on our 2019 Subaru Crosstrek. Very nice facility and they always keep you updated to what is going on.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Forester Maint & Repair

By Gator91 on 8/31/2019 at 7:29 PM. Helped by Samantha.

North Park Subaru at Dominion is definitely a service-oriented, professional dealership that delivers quality service. While we have faced more issues than anticipated w/ our 2015 Forester XT, incl ac compressor, wheel bearings, catalytic converter, carbon build-up in engine affecting performance, etc., they have been outstanding in supporting timely & effective repairs. Would recommend them to all for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient & Convenient

By jpbvct on 7/15/2019 at 5:06 PM. Helped by Not sure.

Subaru was able to provide routine service maintenance to my outback as walk-in appointment and complete by end of day(around 4pm). They were able to transport me back home and pick me up in order for me to pick up my vehicle in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Forester Service

By Old Sassy on 6/26/2019 at 12:06 PM. Helped by Braden, Gordy, Stephen.

It is always a pleasant experience when I take my car in for service. The people there are friendly & helpful when I have questions or concerns. I think ALL of the North Park dealerships are a wonderful group of people. I have had experience with their Lexus, VW & now Subaru dealerships & when I am shopping for a new car I only shop at those that are North Park dealerships because of their integrity & the way they deal with people. Thank you, J. Diane English

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price

I got it

By Mr Reliable on 6/21/2019 at 3:56 PM. Helped by Doyll, Malcolm in fianance, Alexander Birdwell.

I would recommend North Park Subaru I purchased a 2019 forester touring and its WAY BETTER THAN CR-V AND Rav 4 when we got there it was rocky we were about to leave BUT!!! they made sure we were happy and went all out and EARNED OUR BUSINESS!!! Ps I drove all the way from Austin!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service for new car

By Lynn on 3/25/2019 at 1:24 PM. Helped by Branden.

My service was fine. The first for the new car. I was , however uncomfortable with a young man that brought his dog into the lobby with him. As were several other guests.It was on a leash but the young man didn’t control it. It was naturally curious every time some one came into the area. I love dogs, but I’d expect anyone bring a pet to a public place be more respectful and responsible. Perhaps posting a few signs might help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By Tmac on 2/12/2019 at 3:15 AM. Helped by Tim Kelly, salesperson and Camille Hasemeyer, service advisor.

Excellent customer service Always friendly and never pushy Third car my family has purchased from North Park and all cars are serviced by the dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service

By GGN on 1/10/2019 at 5:36 PM. Helped by unknown.

Quick and great service, no issues at all. They serviced my car in a prompt and efficient manner. The waiting area allowed me to work while they finished my car.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

They tried to supply the goods, but was a NO-GO!

By marrsian on 11/14/2018 at 3:34 AM. Helped by Service Crew.

They tried to supply the goods ,however the countless factory radio issue alway came back to haunt us. Had to let it go on a trade for a Volkswagen Passat. Much happier now! The Subaru Impreza was a nice looking car, with all the whistles and bells however.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very service oriented and proficient!

By heather on 11/11/2018 at 9:26 PM. Helped by Camilia H..

It was my 60,000 mile service and they only added on what needed to be done extra after checking with me and did a great detail on the vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch customer service!!!

By Mikeys23 on 9/27/2018 at 3:02 PM. Helped by Jasmine and Raymond.

Raymond and Jasmine was such a big help! They made it so easy for us to lease a car for our daughter! They were on top of everything and we couldn't ask for a better experience! They are the best on what they do! North Park Subaru is lucky to have them around! More power to y'all!!!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Sales Department Excellent

By LEC on 9/13/2018 at 12:15 PM. Helped by Tony Espinosa, Jamine (finance).

Tony Espinoza our sales representative was great from the start to the end. No pressure at all and was a great communicator and listener he only wanted to meet our needs which he did. Everyone we meet was kind and caring. The only glitch was the financial representative did not give us correct information so the contract was filled out wrong and needed to be redone a second time a few days later. Also we were told we could charge our payments on a credit card which again was wrong and not acceptable by the financial institution. This totally took the Wow out of the purchase. However we love our Forrester!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Judy on 9/11/2018 at 9:15 PM. Helped by Jeff Quimby.

Work was done right and on time. Comfortable customer waiting areas. People were knowledgeable and helpful. Everyone seemed focused on providing a good customer experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous, knowledgeable.

By hpgrack on 9/10/2018 at 12:10 PM. Helped by Missy.

Love North Park Subaru! Service and parts made time on a Saturday to install my roof rack - awesome! The parts department worked very hard to find the best price on the roof rack and cargo organizer that I purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I trust my Subaru dealership in the Dominion! great servic!

By Jordan 2018 on 8/30/2018 at 2:30 PM. Helped by Jeff & Sanderson.

I am always happy & satisfied with Subaru services at the Dominion location! I always trust them to take care of my car. They tell me what’s wrong & I tell them to fix it even I just went for an oil change service. I will always go to Subaru for all my services need. Jeff & Sanderson always take care of me & my car! I have been driving Subaru for a long long time! I love my Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a vehicle Made Easy Through North Park Subaru

By dave123 on 8/22/2018 at 6:54 PM. Helped by Phil Larson, Sales Mgr, Evaristo "Gordy" Robles, Jr. Sales Person, Jasmine Garcia, Finance Mgr.

We had a very good purchasing experience with the purchase of our new 2019 Subaru Ascent. The salesman was knowledgeable of their product and the finance person was very helpful and made the buying experience pleasant. This is my fifth purchase through North Park Subaru and I will do it again, should the need arise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

18,000 mile checkup went like a breeze.

By Retired on 8/20/2018 at 3:23 PM. Helped by North Park at Dominion.

They even checked my battery, found some problems with it and replaced it. They also vacuumed and washed my car thoroughly. I love driving home in a clean car. Thanks service folks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Forester

By larivas on 8/9/2018 at 11:09 PM. Helped by Alex.

I started at another dealership with a really nice salesperson who showed me only what was in stock, all of them missing features I said were important to me. I went to North Park Dominion and received the attention I didn't realize I was missing. Instead of looking at what was in stock, I was asked for exactly what I wanted and my salesman found it a few hours away so that the next day I had my new car. Very courteous and eager to find what I wanted, not what he needed to sell from the lot.

I would recommend this dealer.